Nestlé was looking for a way to expand its employee benefits program. naYan was asked to build a new website on which Nestlé employees could place an order for Nestlé products. Purchases were to be rewarded with loyalty points, and the platform needed to allow Nestlé to grant its employees vouchers for certain occasions. Nestlé also wanted to offer two different delivery methods: home delivery and pickup at the office. In addition, employees were to be given the opportunity to make impulse purchases at the office.
Nestlé used to take care of its employee shop, but decided to outsource the program to naYan in order to run it more efficiently, get more control over the finance and stock flows and thus be able to optimise the budget. Additionally, Nestlé wanted assistance finding a feasible solution for impulse purchases at the office.
In order to meet Nestlé’s expectations for an efficient platform and order flow, several actions were taken.
Fulfilment Challenge & Sustainability
Outsourcing the employee store to naYan gave Nestlé the opportunity to concentrate on creating new benefits for its employees, knowing that naYan takes care of the rest. Since there is full transparency and extensive reporting with regard to stock management, sales and cash flow, Nestlé is confident that its employees are getting the best possible solution for buying company and partner products. The employees benefit from the new platform, as naYan’s smooth operational flows ensure the orders get delivered as quickly as possible.
Nestlé will be working on new benefits for its employees. The goal is to expand the loyalty program further, for example by offering new vouchers. The platform could eventually be used to serve employees all over the EU, not just those in Brussels. Nestlé is also considering POS terminals to use in the boutique, so that employees can choose between paying with a card or online.