About us

Who we are

Your omni-channel retail partner

We are an international team of omni-channel specialists, dedicated to helping brands sell directly to their end-consumers. Entrepreneurial and ambitious, we use our knowledge and experience to generate data-driven, sustainable and profitable growth for the brands with whom we work.

What we do

Growing your direct to consumer sales

We partner with leading and emerging brands to provide them with a direct route to their consumers, both online and offline. Our omni-channel Retail-as-a-Service model is a low risk strategy for brands to sell more products, more quickly to more satisfied customers.

Sharing your values and your strategic goals, our teams become an extension of your in-house staff.

Our services

Omni-channel Retail-as-a-Service

In an increasingly complex world, our business model is refreshingly simple: we only grow when you grow.
Our integrated Retail-as-a-Service model allows us to build and run digital marketing, sales and customer service solutions for premium consumer brands. By combining the right people, technology and operational processes, we help your brands sell directly to end consumers, across any channel, in an entirely scalable way.

The Whole Shebang
If you are looking for a fully managed omni-channel retail solution, we can design, build and operate your online and offline presence and ensure that more of your products reach satisfied customers, as we have done for international brands such as Samsonite and KitchenAid.

A Slice of the Action
If you are looking to improve a specific aspect of your brand’s omni-channel offering, just get in touch to find out how we can help.

I want to sell directly to end consumers. Where do I start??

We use our expertise and industry know-how to review your brand’s current presence, both offline and online. We then put together a bespoke omni-channel retail strategy for your business, which places your target demographic front and centre.

My online sales are just ticking over. Can you help us accelerate?

We’ll have a look under the hood of your e-commerce operations and check out how your platforms are performing. We’ll find out whether your digital marketing has been tweaked for optimal performance and, while we’re at it, we’ll take a peek at your logistics and customer care.

We propose solutions based on factual data and, if you are ready to put your foot on the gas, we can implement and operate them for you on an on-going basis. If you have bricks-and-mortar stores in the physical world too, we’ll make sure they work in harmony with your online presence, as one big finely tuned machine. That’s what Retail-as-a-Service is really all about.

My customers expect a fully integrated customer experience across all stores and digital channels. Can you help?

Using smart data and insights, we review how your business operates and look at the practical implications of introducing new solutions to improve you customer experience. From click and collect to in-store endless aisle on smartphones, to customer journey mapping and cash registers integrated with your online platforms, we have a host of tricks up our sleeve to help you surpass customer expectations.

I want to diversify my wholesale-reliant business model and reinforce my digital channels. Can you help?

We can help you reach as many customers as possible by creating the right platforms to build and manage online and offline stores. We can optimise your distribution centres, integrate store inventories and even take care of all digital marketing to drive more traffic to both your bricks-and-mortar and online stores.

There is no reason why you can’t do all of this and have a thriving, concurrent wholesale offering as well. We pride ourselves on creating synergies, not conflicts, with your wholesale business.

I’m fed up with managing multiple suppliers to keep my eCommerce running. How can I simplify and reduce costs?

At Nayan, we bring together multiple disciplines to run your e-commerce business. We build and operate your e-commerce platform, set-up and optimise your online marketing, manage the fulfilment of your products and take care of your customer service via phone, chat, mail or social channels. To top it all off, our data & insights team provides you with regular updates on how your business is performing.

While we work to make your business grow in a cost efficient way, you can sit back, relax and enjoy the Nayan ride!